Frequently Asked Questions

Find answers to the most common questions about ReelPlus, including installation, video uploads, widget configuration, product tagging, analytics, billing, and performance.

Plans & Pricing Privacy Policy

Find quick answers to the most common questions about using ReelPlus. If your question is not listed here, reach out to our support team through the in-app chat.

Installation & Setup

Videos

Widgets

Products

Analytics

Billing

Performance

Did not find the answer you were looking for? Contact our support team through the in-app chat widget in your ReelPlus dashboard. We are here to help.

Plans & Pricing

Compare ReelPlus plans, understand pricing, learn about free trials, annual discounts, and find the right plan for your store's video commerce needs.

Privacy Policy

How ReelPlus collects, uses, and protects your data

Frequently Asked Questions

Installation & Setup

How do I install ReelPlus?

Why doesn't my widget show on the storefront?

How do I add a widget to my theme?

Videos

What video formats are supported?

What's the maximum video size?

Can I import videos from TikTok, Instagram, or YouTube?

Why is my video still processing?

How do I change a video's thumbnail?

Widgets

What's the difference between widget types?

Can I have multiple widgets on one page?

How do I show videos only on specific pages?

Why is my floating widget not appearing?

Products

How do I tag products in videos?

Can I tag multiple products in one video?

Will product prices update automatically?

Analytics

How are video views counted?

What is revenue attribution?

How long does attribution last?

Billing

Can I try paid features for free?

How do I cancel my subscription?

What happens if I exceed my view limit?

Performance

Will ReelPlus slow down my store?

Does ReelPlus work on mobile?

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